Effective Date: 1 January 2026
Welcome to our online casino platform. These Terms and Conditions ("Terms") govern your access to and use of our casino services, including the wildz casino app and all related platforms available to users in New Zealand. By creating an account, accessing the wildz casino login portal, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our platform or services.
By registering an account with us, you confirm that you are at least 18 years of age or have reached the legal age for gambling in New Zealand, whichever is higher. You warrant that all information provided during registration is accurate, complete, and current.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.
To access our casino services, including wildz casino features, you must create a personal account. You may only register one account per person. Multiple accounts registered by the same individual will be closed, and any winnings may be forfeited.
You must provide valid and accurate personal information, including your full name, date of birth, residential address, email address, and contact number. We may request verification documents to confirm your identity and comply with regulatory requirements.
You are responsible for maintaining the confidentiality of your wildz casino login credentials, including your username and password. You must not share your account details with any third party.
Any activity conducted through your account is your sole responsibility. If you suspect unauthorized access to your account, you must notify us immediately through our customer support channels.
We will not be liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized use of your account.
Our services are available exclusively to individuals who are legal residents of New Zealand and meet the minimum age requirement for gambling in their jurisdiction. You confirm that you are not accessing our services from a restricted territory.
You must not use our services if gambling is illegal in your location or if you are legally prohibited from participating in online gambling activities.
We reserve the right to verify your location and eligibility at any time. Failure to provide requested verification may result in account suspension or closure.
You may deposit funds into your account using the payment methods available on our platform. All deposits must be made from a payment source in your own name. Third-party deposits are strictly prohibited.
Minimum and maximum deposit limits apply and are displayed on our payment pages. We reserve the right to refuse or reverse any deposit that does not comply with these Terms or applicable laws.
Withdrawal requests are processed using the same payment method used for deposits, where possible. You must meet any applicable wagering requirements before requesting a withdrawal.
We reserve the right to request additional verification documents before processing any withdrawal. Processing times vary depending on the payment method selected and may take up to 5 business days.
Withdrawal fees may apply as specified in our payment policy. You are responsible for any fees charged by your financial institution or payment provider.
We may offer various bonuses, promotions, and rewards to our users. All bonuses are subject to specific terms and conditions, including wagering requirements, time limits, and game restrictions.
Bonus terms are provided separately for each promotion and must be read carefully before accepting any bonus. Failure to comply with bonus terms may result in forfeiture of the bonus and any associated winnings.
We reserve the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. Only one bonus may be active per account at any given time unless otherwise specified.
We are committed to promoting responsible gaming practices. You acknowledge that gambling should be viewed as entertainment and not as a means of earning income.
You may set deposit limits, loss limits, and session time limits on your account through your account settings. You may also request a temporary suspension or permanent self-exclusion from our services.
If you believe you may have a gambling problem, we encourage you to seek help from professional organizations such as the New Zealand Gambling Helpline or visit www.gamblinghelpline.co.nz for support resources.
All games available on our platform, whether accessed via desktop or the wildz casino app, operate using certified Random Number Generator (RNG) technology to ensure fair and random outcomes.
You must play games in good faith and for entertainment purposes only. The following activities are strictly prohibited: collusion with other players, use of automated betting software or bots, exploitation of software errors or bugs, and any form of fraudulent activity.
We reserve the right to investigate suspicious gaming patterns. If we determine that you have engaged in fraudulent or prohibited activities, we may void your bets, confiscate winnings, and terminate your account.
All content on our platform, including logos, graphics, text, software, and game designs, is protected by copyright, trademark, and other intellectual property laws. All rights are reserved by us and our licensors.
You may not reproduce, distribute, modify, or create derivative works from any content on our platform without our express written permission.
The wildz casino brand and associated trademarks are the property of their respective owners and may not be used without authorization.
We collect, process, and store your personal information in accordance with our Privacy Policy and applicable data protection laws, including the New Zealand Privacy Act 2020.
By using our services, you consent to the collection and processing of your personal data as described in our Privacy Policy. We implement appropriate security measures to protect your information from unauthorized access or disclosure.
Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including loss of profits, data, or goodwill.
Our total liability to you for any claims arising from these Terms or your use of our services shall not exceed the amount you have deposited into your account during the three months preceding the claim.
We reserve the right to suspend or terminate your account at any time if we determine that you have breached these Terms, engaged in fraudulent activity, or if required by law or regulatory authorities.
You may close your account at any time by contacting customer support. Upon account closure, you must withdraw any remaining balance in your account. We will not be responsible for any funds left in a closed account after 90 days.
If your account is closed due to a breach of these Terms, any bonuses, winnings, or funds may be forfeited at our discretion.
If you have a complaint or dispute regarding our services, you must first contact our customer support team through the available channels. We will make reasonable efforts to resolve your issue promptly and fairly.
If your complaint cannot be resolved through customer support, you may escalate the matter to our management team. Contact details for formal complaints are available on our website.
These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We are committed to preventing money laundering and terrorist financing. We comply with all applicable anti-money laundering (AML) regulations in New Zealand.
We reserve the right to conduct enhanced due diligence on any account and may request additional documentation to verify the source of funds. Suspicious transactions will be reported to the appropriate authorities.
You must not use our services for any illegal purposes or to launder proceeds from criminal activities.
To access our services, including the wildz casino app, you must have a compatible device with a stable internet connection. Minimum technical specifications are available on our website.
We are not responsible for any technical issues, connectivity problems, or device malfunctions that may affect your ability to use our services. You are responsible for ensuring your equipment meets the necessary requirements.
If you have any questions about these Terms and Conditions, please contact our customer support team through the following channels:
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding your use of our services. These Terms supersede all prior agreements, understandings, and representations.
Last Updated: January 2026
By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
