Effective Date: 1 January 2026
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our online casino platform and services. We are committed to safeguarding your privacy and ensuring transparency in accordance with the Privacy Act 2020 (New Zealand) and international data protection standards.
When you register an account, we collect information necessary to verify your identity and comply with legal obligations. This includes your full name, date of birth, residential address, email address, and phone number.
For account security purposes, including wildz casino login authentication, we may collect username, password (stored in encrypted format), and security questions.
Financial information such as payment method details, transaction history, deposit and withdrawal records are collected to process your gaming activities securely.
We automatically collect technical data when you access our platform. This includes your IP address, device type, operating system, browser type and version, and geographic location.
Usage data such as pages visited, games played, time spent on the platform, click patterns, and session duration help us improve user experience.
When you use the wildz casino app or mobile version, we may collect device identifiers, mobile network information, and app performance data.
We use cookies, web beacons, and similar technologies to enhance your experience, remember preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.
Session cookies maintain your login status, while persistent cookies remember your preferences for future visits. Analytics cookies help us understand how visitors interact with our platform.
We use your personal information to create and manage your casino account, process deposits and withdrawals, and maintain accurate transaction records.
Verification procedures ensure compliance with New Zealand gambling regulations, age verification requirements (18+), and anti-money laundering (AML) obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009.
Your information enables us to provide customer support, respond to inquiries, resolve disputes, and communicate important account updates or promotional offers (with your consent).
Security monitoring detects and prevents fraudulent activities, unauthorized access, and ensures responsible gaming practices through self-exclusion and limit-setting features.
Platform improvement efforts use aggregated, anonymized data to enhance game offerings, optimize wildz casino performance, and develop new features.
We process your personal information based on several legal grounds. Contractual necessity requires data processing to fulfill our terms of service and provide gaming services you've requested.
Legal compliance obligations mandate identity verification, age verification, financial transaction monitoring, and cooperation with regulatory authorities in New Zealand.
Legitimate interests include fraud prevention, platform security, business analytics, and customer service improvements, balanced against your privacy rights.
Where required, we obtain your explicit consent for marketing communications, optional data collection, and specific processing activities beyond core services.
We share information with trusted third-party service providers who assist in platform operations. Payment processors handle deposits and withdrawals securely using encrypted channels.
Identity verification services conduct KYC (Know Your Customer) checks, game providers deliver casino content, and cloud hosting services maintain platform infrastructure.
All service providers are contractually bound to protect your data and use it only for specified purposes.
We may disclose your information when required by New Zealand law, court orders, or regulatory requests from authorities such as the Department of Internal Affairs.
Information may be shared to enforce our terms of service, protect user safety, prevent fraud, or defend our legal rights in disputes.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Your information may be processed and stored in countries outside New Zealand where our servers, service providers, or business partners are located.
We ensure adequate protection through standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms recognized under New Zealand privacy law.
All international transfers maintain security standards equivalent to those required within New Zealand, protecting your data regardless of processing location.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical safeguards include SSL/TLS encryption for data transmission, encrypted storage for sensitive information, secure wildz casino login protocols with multi-factor authentication options, and regular security audits.
Organizational measures limit employee access to personal information on a need-to-know basis, provide staff privacy training, and maintain incident response procedures.
While we strive to protect your data, no internet transmission or electronic storage method is completely secure. You share responsibility by maintaining confidential login credentials and reporting suspicious activity immediately.
We retain your personal information for as long as your account remains active or as needed to provide services you've requested.
Following account closure, we retain certain information for the period required by New Zealand law, typically seven years for financial records under AML regulations.
Inactive accounts may be archived after extended periods of non-use, with personal data minimized while preserving records necessary for legal compliance.
Upon expiration of retention periods, we securely delete or anonymize your personal information unless longer retention is legally required or necessary for legitimate dispute resolution.
You have the right to access personal information we hold about you and request corrections to inaccurate or incomplete data.
Submit access requests through your account settings, customer support channels, or via email to our privacy officer. We respond to verified requests within 20 working days as required by the Privacy Act 2020.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
You can request deletion of your personal information, subject to legal retention obligations. Account closure requests are processed within reasonable timeframes.
You may also request restriction of processing in specific circumstances, such as while disputing data accuracy or contesting processing legality.
You have the right to opt out of marketing communications at any time. Use unsubscribe links in promotional emails, adjust notification settings in your wildz casino app, or contact customer support.
Opting out of marketing does not affect essential service communications related to your account, transactions, or legal notices.
You may object to processing based on legitimate interests and request human review of automated decisions that significantly affect you, including fraud detection or responsible gaming assessments.
We use your data to support responsible gaming initiatives, including monitoring play patterns to identify potential gambling harm indicators.
Self-exclusion and limit-setting tools allow you to control your gaming activity. Information related to these features is handled with strict confidentiality.
We may share anonymized data with problem gambling support organizations in New Zealand to contribute to harm minimization research and education efforts.
Our services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors.
Age verification procedures are implemented during registration and may include document verification to ensure compliance with New Zealand gambling laws.
If we discover that a minor has provided personal information, we immediately delete such data and close the account permanently.
Our platform may contain links to third-party websites, payment providers, or game developers. This Privacy Policy applies only to our services.
We are not responsible for privacy practices of external sites. We encourage you to review privacy policies of any third-party services you access through our platform.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through prominent notice on our platform or via email.
The effective date at the top of this policy indicates the last revision. We encourage you to review this policy regularly to stay informed about how we protect your information.
Continued use of our services after policy changes constitutes acceptance of updated terms. If you disagree with modifications, you may close your account.
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer through the following channels:
Customer support is available via live chat within your account or email correspondence to our privacy department.
We aim to respond to all privacy-related inquiries within 20 working days. For urgent security matters, please indicate priority status in your communication.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand at www.privacy.org.nz.
This Privacy Policy is designed to comply with the Privacy Act 2020 and the 13 privacy principles established under New Zealand law.
We are committed to the responsible collection, use, disclosure, storage, and disposal of personal information in accordance with New Zealand privacy standards.
New Zealand residents have specific rights under local privacy legislation, including the right to access, correct, and complain about handling of personal information.
Our operations comply with relevant gambling regulations administered by the Department of Internal Affairs, ensuring both privacy protection and regulatory compliance work in harmony.
Acknowledgment: By creating an account and using our casino services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
